Shipping & Delivery

Order Processing Time

We ship orders from Mumbai, India. Please allow 2–3 business days, excluding weekends and public holidays, for your order to be processed and dispatched. We strive to fulfil every confirmed order as quickly and safely as possible.

Order Confirmation & Tracking

After successfully placing an order, you will receive an email confirmation containing the order details. If it does not appear in your inbox, please check the spam or promotions folder.

Tracking information may take 48–72 hours after dispatch to become active in the courier system.

Domestic Delivery Timeline

Domestic orders normally arrive within 3–7 business days after dispatch. Delivery estimates are not guaranteed and may be affected by the destination, courier capacity, weather, public holidays, remote-area accessibility or other circumstances outside our control.

If your order has not arrived within 7 business days of the shipping confirmation, contact us at +91 89716 90503 with your name and order number.

International Delivery

We may ship selected products internationally. International orders generally take up to 21 business days after dispatch. Customs processing, destination-country rules, local courier operations and other external factors may extend this estimate.

Import duties, taxes or customs charges imposed by the destination country are the customer’s responsibility unless expressly stated otherwise during checkout.

Domestic Shipping Rates

• Orders below ₹499: ₹69 delivery charge
• Orders of ₹499 or more: Free domestic delivery

The applicable charge is displayed in the cart and checkout before the order is placed.

International Shipping Rates

• Shipments weighing up to 0.5 kg: ₹2,500
• Shipments weighing above 0.5 kg and up to 5 kg: ₹3,500

Availability and final shipping cost may depend on the product, packed weight, dimensions and destination. We may contact you if an additional carrier charge or restriction applies before dispatch.

Cash on Delivery (COD)

• COD is available on eligible domestic orders up to ₹3,000.
• A flat ₹69 shipping fee applies to COD orders.
• COD availability may depend on the delivery PIN code, product and courier serviceability.

Please keep the payable amount ready at delivery. Repeated refusal of confirmed COD orders may affect future COD availability.

Address Changes & Delivery Responsibility

Please verify the recipient name, mobile number, PIN code and complete shipping address before placing an order. Contact us immediately if a correction is required. Once an order has been dispatched, we may be unable to change its address or shipping method.

ViyoKart is not responsible for failed delivery caused by incomplete or incorrect information supplied by the customer. Refunds for such orders are not guaranteed, and any return-to-origin or re-shipping charge may be deducted where applicable.

Expedited Shipping & Support

For order assistance or an expedited-shipping request, contact +91 89716 90503 before dispatch. Expedited shipping is subject to product readiness, courier availability and any additional charge communicated to you.

Delays, Damage & Missing Parcels

If a parcel arrives damaged, appears tampered with or contains missing items, contact us promptly with the order number and clear photographs or an unboxing video. For a delayed or apparently lost shipment, we will coordinate with the courier and provide the available resolution under our applicable policies.