Your Privacy Matters

Personal Information We Collect

A. Information You Provide

When you create an account, place or attempt to place an order, contact customer support, submit a review, subscribe to promotional messages, or otherwise interact with the Site, we may collect:

• Full name
• Billing and shipping addresses
• Email address and mobile number
• Account username and password
• Order, purchase and payment-related transaction details
• Product reviews, ratings, photographs or videos submitted by you
• Customer-support communications
• Any other information you voluntarily provide

Payments may be processed by third-party payment gateways. ViyoKart generally does not directly store complete debit card, credit card, UPI PIN, CVV, net-banking password or other sensitive payment authentication details.

B. Device and Usage Information

We may automatically collect your IP address, browser and device details, operating system, internet service provider, time zone, approximate location, referring and exit pages, products viewed, searches, visit times, cart and checkout activity, cookie identifiers and similar technical information.

C. Cookies and Similar Technologies

We may use cookies, log files, pixels, tags, web beacons and analytics tools to operate the Site, remember preferences and understand performance. Disabling cookies may affect login, cart and checkout functions.

How We Use Your Personal Information

We may use personal information to:

• Process, confirm, fulfil and deliver orders, payments and refunds
• Send invoices, confirmations, shipping and delivery updates
• Create and manage customer accounts
• Provide support and handle returns, replacements, cancellations or complaints
• Detect fraud, unauthorised transactions and security threats
• Improve products, services, Site design and customer experience
• Analyse Site traffic and shopping behaviour
• Display submitted ratings, reviews, photographs or videos
• Send permitted marketing communications
• Maintain business, tax, accounting and transaction records
• Meet legal obligations and establish, exercise or defend legal claims

Legal Basis and Consent

We process personal information where necessary to fulfil a contract with you, comply with legal obligations, protect legitimate business and security interests, prevent fraud, provide requested services or act upon your consent.

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already carried out lawfully.

Sharing Your Personal Information

We may share information where reasonably necessary with payment gateways, financial institutions, courier partners, hosting providers, WooCommerce and WordPress service providers, communication providers, analytics and advertising providers, security services, professional advisers and authorities where legally required.

We may also share information during a merger, acquisition, restructuring, financing or sale of assets, subject to applicable law.

We do not sell or rent your personal information to unrelated third parties for monetary consideration.

Payment Information

Payments may be processed by independent third-party payment providers under their own privacy policies and security standards. ViyoKart may receive payment status, transaction ID, payment method, amount and limited details needed to confirm or refund an order. We do not normally receive or store complete card numbers, CVV, UPI PIN, OTP or banking passwords.

Courier and Delivery Partners

To deliver an order, we may share your name, delivery address, mobile number, order details and payment or Cash on Delivery status with courier and logistics partners. They may contact you by call, SMS, WhatsApp or other available methods for delivery coordination.

Analytics and Advertising

We may use Google Analytics or similar services to understand Site use and improve our services. Where enabled, advertising technologies may measure performance, show relevant advertisements, understand interests, create remarketing audiences and reduce repetitive advertising.

You can manage preferences in your browser, device or advertising-platform settings. See Google Privacy Policy and the Google Analytics opt-out tool.

Marketing Communications

Where consent has been provided or law permits, we may send offers, product updates, discounts and cart reminders through email, SMS, telephone, WhatsApp, push notifications or similar channels.

You may opt out using an unsubscribe option, message instructions, account preferences or by contacting us. Essential communications about orders, payments, refunds, deliveries and account security may continue.

Data Retention

We retain information only as long as reasonably necessary to complete transactions, provide support, maintain legally required records, resolve disputes, prevent fraud and enforce agreements. When information is no longer needed, we may delete, anonymise or securely dispose of it, subject to legal and technical limitations.

Data Security

We use reasonable administrative, technical and organisational safeguards against unauthorised access, loss, misuse, alteration, disclosure or destruction. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

Keep passwords and authentication details confidential. ViyoKart will never ask for your UPI PIN, card PIN, CVV, OTP or banking password through an unsolicited call, email or message.

Your Rights

Subject to applicable law, you may request access, correction, updating or permitted deletion of your information; withdraw consent; opt out of marketing; raise a grievance; request account closure; or nominate another person to exercise applicable rights.

Some records may be retained for legal, tax, fraud-prevention, accounting, dispute-resolution or legitimate business reasons. Contact us using the details below to exercise your rights.

Children’s Privacy

Our Site is not intended for individuals who cannot legally enter a valid contract or provide valid consent without a parent or guardian. Minors should use the Site only with their involvement and consent. Where required, we will take reasonable steps to delete information collected without valid consent.

Third-Party Links

The Site may link to third-party websites, social-media platforms, payment providers or other services. We are not responsible for their privacy, security, content or data-handling practices. Review their policies before submitting information.

International Data Transfers

Some service providers may store or process information outside India. We will take reasonable steps to ensure international transfers comply with applicable law and appropriate safeguards.

Do Not Track

Because there is no universally accepted Do Not Track standard, the Site may not automatically alter data collection when such a signal is received. You may manage cookies and tracking through browser and device settings.

Changes to This Privacy Policy

We may update this policy to reflect changes in services, technology, business practices or legal requirements. The revised policy will be posted here with an updated date. Please review this page periodically.

Contact Us and Grievance Officer

Business/Store Name: ViyoKart
Website: https://viyokart.com/
Email: [ENTER YOUR SUPPORT EMAIL]
Customer-Care Number: [ENTER YOUR PHONE NUMBER]
Business Address: [ENTER YOUR COMPLETE BUSINESS ADDRESS]
Grievance Officer: [ENTER GRIEVANCE OFFICER’S NAME]
Grievance Email: [ENTER GRIEVANCE EMAIL]
Working Hours: [ENTER CUSTOMER-SUPPORT HOURS]

We will make reasonable efforts to acknowledge and address privacy-related grievances within the period required under applicable law.